Care & Maintenance of Wood

• Gently wipe off surface dust with a soft dry cloth, and make sure to dry off the moisture promptly.
• Avoid cleaners containing alcohol, acidic, or alkaline components to prevent damage to the surface coating.
• Do not scratch the surface with sharp tools.
• Avoid high temperatures to prevent the wood veneer from discoloring or deforming.
• Keep away from heat sources and air vents to prevent the wood from drying out and cracking.

Care & Maintenance of Fabric

• Gently vacuum fabric surfaces regularly using an upholstery attachment to remove dust and prevent dirt from becoming embedded in the fibers.
• Immediately blot (do not rub) spills with a clean, soft, undyed cloth to prevent stains from setting. Use a mild soap solution with water for spot cleaning and always test cleaning solutions on an inconspicuous area first.
• After cleaning, allow the fabric to air-dry completely. Avoid using heat to speed up drying, as this may damage the fabric or cause shrinkage.
• Do not use abrasive cleaners, bleach, or products containing ammonia or solvents, as they can discolor or weaken the fabric fibers.
• Prolonged exposure to direct sunlight can cause fabric to fade. Position furnishings away from strong, direct sunlight whenever possible.
• Rotate and fluff cushions regularly to maintain shape and ensure even wear.

Care & Maintenance of PU Leather

• PU leather can be wiped with a leather cleaner and a soft cloth to remove stains and dust.
• Keep it away from direct sunlight and high-temperature environments to prevent the leather from hardening and fading.

We offer a 2 year warranty. If the light fixture gets damaged during shipping, whether it’s broken or scratched, we will provide replacement parts for free. You can contact us. We have a professional customer service team. If you have any questions, please feel free to reach out anytime!

Email: support@oasislives.com
Phone: +1(832)814-6393

Discount Policy:
We offer Trade Program members a flexible discount policy, the exact percentage of which will depend on the volume of your purchases and how often you work with us. Please contact our customer support team for more information.

Customer Support:
Our dedicated customer support team is always available to help and advise you. If you have any questions or need assistance, please feel free to contact us.

Collaboration Process:
To join the Trade Program, please follow these simple steps:
1. Fill out the online application form
2. We will have someone get back to you within 3 business days.

Customization Process
If you find a specific design of chandelier that you like, but you just need a different size or color.
Simply send us an email support@oasislives.com to us with the following information.

1.Which product – it will be best to send us the SKU number or the link to the product.
2.The specific color that you want for the base, like Brass or Bronze.
3.The specific size about the width, depth and height, like W 32” X D 10” X H 10”.

Not sure what size to choose for your space?
Don’t worry, tell us the size of your room, your dining table and provide us with the best photos of your room and our exclusive designers will guide you to choose the right size.
Our designers will get back to you within 24 hours with a quote.

Why choose our customization service?
Unique Design:
Each piece of customized lighting is unique and distinctive, perfectly showing your personality.

Personalized style:
To meet your personalized decorative needs, perfect fit with your home style.

High-quality materials:
We use high-quality materials to ensure the quality and durability of our customized lightings.