Oasislives is committed to making your shopping experience a great one, providing you with quality products and excellent service every time. We provide delivery of applicable products for each order shipped. Please make sure you have the correct shipping address.
Business Days Only
All stated timelines refer to business days (Monday through Friday) and exclude weekends and public holidays.
Order Processing Time
Orders submitted through our website are typically processed within 7–12 business days. Once your order is ready for shipment, you will receive an email confirmation with your tracking number and carrier information.
Note: Made-to-order or customized lighting fixtures may require additional production time. We will contact you with an updated timeline if applicable.
Shipping Timeframes
The total delivery time is a combination of processing and shipping time. Estimated delivery times by shipping method are:
| Shipping Method |
Estimated Transit Time |
| Express Shipping (DHL / UPS / FedEx) |
7–10 business days |
| Air Freight (FedEx / UPS Final Mile) |
7–15 business days |
| Ocean Freight + Final Mile Trucking |
4–5 weeks |
Total Delivery Time = Processing Time + Shipping Time
Shipping Methods & Charges
(1) Air Freight
- Delivered by FedEx or UPS after customs clearance
- Tracking becomes active after customs handoff
- We cover all shipping costs and import duties
(2) Express Shipping
- Fastest method with full tracking
- Customers are responsible for all express shipping fees and any import taxes, VAT, or duties
(3) Ocean Freight + Final Mile Delivery
- Ideal for large, heavy, or fragile items
- Tracking may not update during sea transit; resumes after customs clearance
- We cover all shipping costs and import duties
Taxes & Import Duties
-
Air Freight and Ocean Freight: All applicable shipping and duty fees are covered by us.
-
Express Shipping: Import duties, taxes, and clearance fees are the responsibility of the customer.
Assembly Notice
All lighting products are shipped unassembled to ensure safe transportation.
Assembly is required upon receipt. Our prices do not include installation or assembly services.
Order Cancellations
- Orders can be cancelled free of charge within 24 hours of placement.
- Cancellations after 24 hours will incur a 5% fee to cover restocking and material preparation.
-
Custom and made-to-order items are non-cancellable once production begins.
Shipped Orders Cannot Be Cancelled
Once an order has shipped, it is no longer eligible for cancellation. However, you may return the item in accordance with our Return Policy after it has been delivered.
Changing Orders
If your order has not yet shipped, please contact us as soon as possible at support@oasislives.com. We will make every effort to accommodate changes based on the status of your order.
How do I track my order?
Our delivery time begins when the order is accepted. Your products will be processed and shipped on business days. Please note: During promotions, this may take longer.
When the package leaves the warehouse, the tracking number will be sent to you via the contact information you provided. Using the tracking number, you can check the latest location of your package.
Please note: The waybill number must match the shipping service company.
If you can still track your order, please contact us at support@oasislives.com for support.
What if there is shipping damage?
Please get in touch with us within 48 hours if there is any shipping damage. Shipping companies (e.g., UPS, FedEx, DHL) will only accept shipping damage claims within seven days of product delivery. Therefore, if you do not contact us within seven days, you will be responsible for any costs associated with shipping damage. If the damage was caused in transit, you have the option of a refund or replacement.
If you have any questions, you can contact us directly.
Email: support@oasislives.com
Phone: +1(832)814-6393
