Shipping Policy

Oasislives is committed to making your shopping experience a great one, providing you with quality products and excellent service every time. We provide delivery of applicable products for each order shipped. Please make sure you have the correct shipping address.

Free shipping on all orders.

Shipping Policy Update Notice

Due to recent changes in international tariff policies, we are making adjustments to our shipping process. Please read the following important information regarding the potential impact on your orders and the measures we are taking:

1. Shipping Method Adjustment

Starting April 15th, all orders will be automatically switched to air or sea freight. The estimated delivery time will be 15-25 days. If you need expedited shipping, please let us know as soon as possible. Expedited shipping fees or potential tariff costs may apply.

2. Tariff Fees

If you choose express shipping and pay for the shipping fees, you will be responsible for any tariff fees that may arise during customs clearance.
If you choose air or sea freight, we will cover the tariff fees on your behalf, so you won’t need to pay any additional charges related to tariffs.

3. Customs Delays

Even with express shipping, there may be delays due to customs processing. As customs clearance may be impacted by policy changes, delivery times could be longer than usual. We will do our best to keep you updated on the status of your order.

4. Order Adjustments

For orders placed before April 15th that may not be delivered on time via express shipping, we will automatically switch these orders to air or sea freight. Delivery times will be extended, and we appreciate your understanding.

5. Customer Support

If you have any questions regarding the shipping adjustments or other related concerns, please feel free to contact our customer support team. We are here to assist you.

Thank you for your understanding and continued support! We are committed to providing you with the best service and shopping experience.

Note: 1. For packages with a maximum diameter over 91CM (36 inches) You may need to wait more extended time(At least 25-35 nature days).
2. If you need a particular logistics method, Please contact us at support@oasislives.com.
3. If you are not in one of our shipping countries, please contact us at support@oasislives.com

How will my order be shipped?
Most lamps will be shipped by UPS, FedEx, EMS, or USPS. If there are any special shipping needs, please contact our customer support at support@oasislives.com.

What if there is shipping damage?
Please get in touch with us within 48 hours if there is any shipping damage. Shipping companies (e.g., UPS, FedEx, DHL) will only accept shipping damage claims within seven days of product delivery. Therefore, if you do not contact us within seven days, you will be responsible for any costs associated with shipping damage. If the damage was caused in transit, you have the option of a refund or replacement.

About changing order information or canceling an order
1. If your address is wrong and the product has not been shipped, You can go to support@oasislives.com helps you change your address information; Once the product is shipped, we cannot change the address information. Please make sure your shipping address is correct.
2. If you do not want the product, you can contact us to help you cancel your order (details can be found in the refund policy). However, you need to contact us at support@oasislives.com before shipping the order. We cannot cancel an order Once the product is shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. I appreciate your understanding! If you have any questions, please contact us at support@oasislives.com.

Shipping and order confirmation

After placing your order, you will receive a confirmation email and a second email after your order has been shipped. Once the product has been sent and delivered to the logistics provider, we will provide a tracking number.

How do I track my order?
Our delivery time begins when the order is accepted. Your products will be processed and shipped on business days. Please note: During promotions, this may take longer.
When the package leaves the warehouse, the tracking number will be sent to you via the contact information you provided. Using the tracking number, you can check the latest location of your package.
Please note: The waybill number must match the shipping service company.
If you can still track your order, please contact us at support@oasislives.com for support.

Work with Customs for clearance.
Depending on the products’ availability, products will be shipped from our warehouse in overseas. If it is shipped from overseas, in rare cases, it may require you to contact Customs to provide validating information and pay import taxes if there are any. Unfortunately, that is something out of our control.

Unfortunately, only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment. Note: Please get in touch with us before submitting the information to Customs.

What if I can’t find my package?
In rare cases, you may not be able to find your product, even if the tracking information from the shipping agent (such as FedEx or UPS) shows that it was delivered. Please don’t worry! We are always here to help, and we will make sure you will receive the product you order. Please get in touch with us within 30 days. After that time, claims for lost packages cannot be made to the shipping agent, and there is nothing we can do about it.

If you have any questions, you can contact us directly.
Email: support@oasislives.com
Phone: +1(832)814-6393