Shipping & Return

Shipping
Due to recent changes in international tariff policies, we are making adjustments to our shipping process. Please read the following important information regarding the potential impact on your orders and the measures we are taking:

1. Shipping Method Adjustment
Starting April 15th, all orders will be automatically switched to air or sea freight. The estimated delivery time will be15-25 days. If you need expedited shipping, please let us know as soon as possible. Expedited shipping fees or potential tariff costs may apply.

2. Tariff Fees
If you choose express shipping and pay for the shipping fees, you will be responsible for any tariff fees that may arise during customs clearance.

If you choose air or sea freight, we will cover the tariff fees on your behalf, so you won’t need to pay any additional charges related to tariffs.

Note: For package size over 36″, we will choose ocean shipping according to the situation, and the ocean shipping time is about 35-45 days. We will communicate with customers in advance. If the customer’s package is oversized, but want to get the product quickly, you can contact us (support@oasislives.com).

 

Returns
Returns: Returns accepted within 30 days of receipt (natural days)
Refunds: Once we have received and inspected the returned item, refunds will be issued within 10 business days.
We will combine your previous payment channels and refund you in the same way.
For more information, please contact our Customer Service

Email: support@oasislives.com
Service: +1(832)814-6393
For more returns information, please feel free to read the Return and Refund Policy