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Description

For just $4.99, you can extend your warranty to 5 years on your purchase, originally valued at $299.

With your regular order, you’ll automatically receive a 2-year warranty and a 30-day return/exchange policy.

Warranty Details:

Product warranty:If there is any product failure during the warranty period, please contact us at the first time support@oasislives.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge (we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).
 
Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers’ problems because we attach great importance to customers’ product experience.

If you encounter any issues during the warranty period, please contact us for assistance. Don’t miss this opportunity to secure your purchase with extended peace of mind!

Shopping Special – 5 Year Warranty

Original price was: $299.00.Current price is: $4.99.
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Description

For just $4.99, you can extend your warranty to 5 years on your purchase, originally valued at $299.

With your regular order, you’ll automatically receive a 2-year warranty and a 30-day return/exchange policy.

Warranty Details:

Product warranty:If there is any product failure during the warranty period, please contact us at the first time support@oasislives.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge (we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).
 
Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers’ problems because we attach great importance to customers’ product experience.

If you encounter any issues during the warranty period, please contact us for assistance. Don’t miss this opportunity to secure your purchase with extended peace of mind!

For just $4.99, you can extend your warranty to 5 years on your purchase, originally valued at $299. With your regular order, you’ll automatically receive a 2-year warranty and a 30-day return/exchange policy. Warranty Details: Product warranty:If there is any product failure during the warranty period, please contact us at the first time support@oasislives.com. Send us the product problems you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours. We will communicate specific issues with you. If it is a part problem, we will mail (express transportation) new parts for replacement free of charge (we will provide 5-6 additional spare parts in the packaging of all products). In case of poor product contact due to improper early installation, our technical experts will also solve your problem within 12 hours (We strongly recommend that you choose professional lighting personnel for installation).   Note:Replacements do not entail sending an entirely new product. If the other parts of the fixture (e.g., crystals, screws, bulbs, etc.) are intact, we will only resend the defective components. Kindly ensure proper care and storage of the fixture while waiting for the replacement parts. Please understand that product problems caused by man-made damage or natural disasters do not comply with our warranty policy. We are very happy to solve customers’ problems because we attach great importance to customers’ product experience. If you encounter any issues during the warranty period, please contact us for assistance. Don’t miss this opportunity to secure your purchase with extended peace of mind!

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Questions & Answers

When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.

First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.

Of course you can, we can make the lamps to your satisfaction according to your needs.

We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.

The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;

In stock products, 3-5 days processing time
non-stock products: 7-10 business days;

We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;

If there is a problem with the quality, we return it free of charge;

we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;

24/7 Online Customer Service

Free Shipping On All Orders

2-Year Warranty

30 -Days Returns

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